Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") sets out how vpower68 ("the Company", "we", "us", "our") collects, processes, stores, shares, and protects personal data obtained from individuals ("Users", "you", "your") who access or use the vpower68 online gaming platform at vpower68.org and any associated mobile interfaces (collectively, "the Platform").

1.2 By registering an account on the vpower68 Platform, by using any part of the Platform, or by otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1.3 This Policy is incorporated by reference into the vpower68 Terms & Conditions. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise defined herein.

1.4 This Policy is published in English. Where any translation is provided, the English version shall prevail in the event of inconsistency.

2. Data Controller

2.1 vpower68 is the data controller responsible for the personal data processed under this Policy. As data controller, vpower68 determines the purposes and means by which your personal data is processed.

2.2 Contact details for data protection matters are provided in Section 15 of this Policy. Players based in Malaysia and other jurisdictions may contact our Data Protection team via the email address listed in that section.

3. Personal Data We Collect

3.1 vpower68 collects the following categories of personal data in connection with the provision of the Platform services:

3.2 vpower68 does not collect special category data (as defined under applicable data protection law, including health data, biometric data, or data revealing political opinions or religious beliefs) except where expressly required for responsible gaming assessments and with your explicit consent.

4. How We Collect Your Data

4.1 vpower68 collects personal data through the following means:

• Direct provision: Data you provide at registration, during KYC, via the account settings interface, or in communications with support;
• Automated collection: Technical and gaming data collected automatically when you access and use the Platform, including via cookies and server-side logging;
• Third-party sources: Identity verification and fraud prevention data obtained from licensed KYC service providers, payment processors, and anti-money laundering screening tools.

5. Legal Basis for Processing

5.1 vpower68 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the vpower68 Terms & Conditions, including account management, payment processing, and the provision of gaming services;
• Legal obligation: Processing required to comply with applicable law, regulatory requirements under our gaming licence (including AML and KYC obligations), and court orders;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and personalisation, where you have given explicit, freely withdrawable consent.

6. How We Use Your Data

6.1 vpower68 uses the personal data it collects for the following purposes:

• To create, verify, and maintain your vpower68 account;
• To process deposits, withdrawals, and bonus credits in Malaysian Ringgit (MYR) via your chosen payment method (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, or cryptocurrency);
• To verify your identity and age (21+ requirement) in accordance with our KYC and AML obligations under our international gaming licence;
• To detect, investigate, and prevent fraud, collusion, multi-accounting, money laundering, and other prohibited conduct;
• To monitor gaming patterns and implement responsible gaming interventions where warranted, including deposit limit enforcement, cooling-off periods, and self-exclusion;
• To provide 24/7 customer support via live chat and email;
• To communicate service-related notifications, security alerts, and policy updates;
• To send marketing communications about vpower68 promotions, bonuses, and new products, where you have consented to receive them;
• To comply with regulatory reporting requirements under our gaming authority licence;
• To maintain and improve the technical performance and security of the Platform.

7. Data Sharing & Third-Party Disclosure

7.1 vpower68 does not sell your personal data to third parties. We disclose your personal data only in the following circumstances:

• Service providers: Licensed third-party processors who assist in delivering the Platform, including KYC verification providers, payment processors, fraud detection services, and infrastructure hosting providers. All processors are bound by data processing agreements requiring them to process data only on vpower68's documented instructions and to maintain appropriate security standards.
• Gaming software providers: Game studio partners who operate live dealer tables or provide RNG game software, to the extent necessary for the provision of those games.
• Regulatory and legal authorities: Where required by applicable law, court order, or regulatory authority (including the gaming licensing authority), vpower68 will disclose personal data as legally mandated.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of vpower68's assets, personal data held by vpower68 may be transferred to the successor entity, subject to equivalent privacy protections.

7.2 vpower68 will never disclose your personal data to other online gambling operators, data brokers, or advertising networks for the purposes of retargeting or third-party marketing without your explicit consent.

8. Cookies & Tracking Technologies

8.1 The vpower68 Platform uses cookies and similar tracking technologies (collectively, "Cookies") to operate certain Platform features and to collect technical data as described in Section 3.

8.2 Categories of Cookies Used

• Strictly Necessary Cookies: Required for Platform operation, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store your preferences such as language, currency display, and responsible gaming settings to provide a personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform, used to improve performance and user experience. No individual user is identified in analytics reporting.

8.3 You may manage Cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the vpower68 login and cashier functions.

9. Data Retention

9.1 vpower68 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the lifetime of the account and for a minimum of 5 years following account closure, in accordance with AML and gaming licence record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by applicable AML legislation.
• Gaming session logs: Retained for a minimum of 3 years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for a minimum of 2 years for quality assurance and regulatory compliance purposes.

9.2 Where retention beyond these minimum periods is required by applicable law or ongoing legal proceedings, data will be retained for the duration of that requirement and securely deleted thereafter.

10. Data Security

10.1 vpower68 implements technical and organisational security measures appropriate to the sensitivity of the personal data processed, including:

• 256-bit SSL/TLS encryption for all data in transit between your browser and vpower68 servers;
• Encryption of sensitive data at rest, including password hashes and financial data;
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Automated anomalous login detection and account lockout mechanisms;
• Regular security assessments and penetration testing of the Platform infrastructure.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vpower68 will notify affected individuals in accordance with applicable law.

11. International Data Transfers

11.1 As an internationally operated platform, vpower68 may transfer your personal data to countries outside Malaysia in connection with the processing activities described in this Policy (for example, to infrastructure hosting providers or KYC verification services). Where such transfers occur, vpower68 ensures that appropriate safeguards are in place — including standard contractual clauses, processor agreements, or adequacy determinations — to protect your data to a standard equivalent to that afforded under applicable data protection law.

12. Your Data Subject Rights

12.1 Subject to applicable data protection law and the limitations imposed by vpower68's legal obligations (including AML and gaming licence record-keeping requirements), you have the following rights in relation to your personal data:

• Right of access: The right to request a copy of the personal data vpower68 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction: The right to request that we restrict processing of your personal data in certain circumstances;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

12.2 To exercise any of the above rights, please contact the vpower68 Data Protection team via the details in Section 15. We will respond to requests within 30 calendar days. Identity verification may be required before we process your request.

13. Children's Privacy

13.1 The vpower68 Platform is strictly for adults aged 21 years and over. vpower68 does not knowingly collect or process personal data from individuals under the age of 21. If vpower68 becomes aware that personal data from an individual under 21 has been collected, such data will be deleted immediately and the associated account will be closed.

13.2 If you believe that a minor has registered on the vpower68 Platform, please contact us immediately via the details in Section 15.

14. Amendments to This Policy

14.1 vpower68 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or Platform operations. Material amendments will be communicated to registered account holders via the email address on file or via a notification on the Platform. The "Last updated" date at the top of this page indicates the date of the most recent revision.

14.2 Continued use of the vpower68 Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised Policy.

15. Contact & Data Protection Enquiries

15.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vpower68, please contact the Data Protection team:

15.2 If you are dissatisfied with vpower68's response to a data protection request, you may escalate your concern to the data protection supervisory authority in your jurisdiction, or to the independent dispute resolution body designated under the vpower68 gaming licence.